Term & Condition

www.Booking.tourjoyful.com and www.JoyfulHolidays.com websites are owned by Joyful Holidays Co,.Ltd.

DEFINITIONS

“Us” or “Our” or “We” or “Joyful Holidays” refers to Joyful Holidays Co., Ltd., a limited company incorporated under the laws of Thailand, having its registered office at 88 Paso Tower, 12 th Floor, Silom Road, Suriyawongse, Bangrak, Bangkok 10500, Thailand .

“You” or “Your” refers to users, visitors or registered users of the Site.

“Chargeback” refers to any disputed credit or debit card sale that is returned to the acquirer bank for reimbursement of the cardholders account. Chargebacks can be procedural (issuer-initiated chargebacks) or substantive (cardholder-initiated chargebacks).

“Product” or “Service” refers to hotel accommodations and other travel related products and services.

“Site” refers to www.Booking.tourjoyful.com and/or www.JoyfulHolidays.com websites.

ACCEPTANCE & ACKNOWLEDGEMENT - Use of the our (mobile) Site or any of Our applications through whatever platform is subject to Your acceptance of Our Terms and Conditions. If You do not accept these Terms and Conditions, You must refrain from using the Site.

If You do not fully understand or do not accept these Terms & Conditions, please do not “Accept” but, contact Us for clarification.

CHANGE IN OUR TERMS AND CONDITIONS

Joyful Holidays reserves the right to change and modify these Terms and Conditions at any time without notice. Changes will be effective as soon as they are published on the Site. By continuing the use of Our Site after such changes to this Terms and Conditions, You agree and consent to the changes.

RESERVATIONS

All bookings/reservations must be made online. When You have completed the booking online, it is Your responsibility to check and make sure all the reservation details (such as hotel address, hotel info, city and country details) on the email are correct. Once the reservations/requests are confirmed, Joyful Holidays’s cancellation, amendment, no-show policy is stated in the booking confirmation.

No amendments of any kinds (date changes, name changes, flight number change, vehicle type change) are accepted. No changes are permitted on Transfers. It is mandatory to enter valid and accurate flight details at the time of booking since it is not possible to amend.

GROUPS

A booking is considered to be a “group booking” when there will be ten (10) or more persons travelling. Joyful Holidays reserves the right to cancel any Free Independent Traveler (“FIT”) booking made for a group or, if determines, at its sole discretion, that the booking was/has been made for the purpose of holding space for a future sale. You must submit its group request using the Joyful Holidays group page.

NAMES OF PERSONS TRAVELLING

It is important that the person making the booking must enter the correct names of all persons travelling. If To Be Advised (“TBA”) or another abbreviation has been entered as the guest's name, the hotel may reject the booking. The names of all persons travelling must be entered and the first name should be followed by the Family name.

E-MAIL ACCOUNTS

It is the responsibility of You to ensure You have entered a correct e-mail address. If Our e-mail has been sent to Your Junk or Bulk mail folder, You can prevent this from happening again by opening Our e-mail and clicking on the 'not spam' or 'this is not spam' button.

ROOM TYPES

You must be responsible for verifying the room type booked when the confirmation email is sent to you.

It is the responsibility of You making the booking to ensure that the room type booked will be suitable for You. If more persons turn up at the hotel than the room can accommodate, the hotel are within their rights not to accept the booking and in this case no refund will be made.

While Joyful Holidays undertake to ensure that Your requested room type and smoking preference is available, Joyful Holidays cannot guarantee the actual bedding make-up of the room. These requests are sent to hotels and are subject to availability.

Joyful Holidays will try that the hotel provides the room type(s) booked however, there may be occasions when instead of a double-bedded room a twin may be allocated or a double -bedded room instead of a twin. Please be aware that the majority of European hotels provide two (2) single beds pushed together to make a Double bed. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.

Please note that the standard accommodation room reservation is for one or two guests, an extra bed will usually incur an extra charge. The hotel may refuse to accept additional person if not duly notified in advance. Breakfast is usually not included unless otherwise indicated.

Please check our FAQ for room type descriptions.

SPECIAL REQUESTS

Specific room types, smoking preferences and bedding types for double/twin rooms cannot be guaranteed and are subject to availability at the time of check in. It is always guaranteed that the room provided by the hotel will accommodate Your booking.

LATE CHECK-IN

If You are expected to arrive after 21:00 hours, please contact the hotel and inform them of Your arrival time. Some hotels have limited reception services after 21:00 hours. Failing to inform the hotel of a late arrival can result in the space being released.

EARLY CHECKOUT

Early checkout related refund demands should be accompanied with hotel issued early checkout permission. However, the early checkout permission itself does not guarantee any refund, and the refund may be claimed only, if and when, our partner/hotel does not invoice Joyful Holidays.

HOTEL CATEGORIES/ LOCAL CLASSIFICATION AND STAR (*) RATINGS

Star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However, this rating system does vary from country to country. For example a 5* Bangkok hotel will not be the same as a 5* London hotel. Joyful Holidays are not responsible for the hotel categories and star (*) ratings as these have been provided to us and accepted in good faith.

PAYMENT AND RATES

Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Joyful Holidays reserves the right to update room rates displayed on the Site depending on any market fluctuations.

Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates You have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.

All rates are valid for the leisure market only. Joyful Holidays will not accept responsibility for any booking, if it becomes known that You are not travelling for leisure purposes. Hotels may refuse to honour Our contract rate and charge “rack rate” to You directly.

Rates include applicable hotel taxes. Tourist/local/city taxes, which generally include the use of local services may not be included. If city tax needs to be paid at the hotel, this info might be shown in “Remarks” and on the email.

You must be responsible for verifying the total cost to be paid when the confirmation email is sent to You.

CHARGEBACK & FRAUD

You are financially responsible for payment for Product/Services that is the subject of Chargebacks, frauds and/or other refunds.

Without prejudice to the right of You to appeal a reported Chargeback with the acquiring bank, You explicitly agree to accept any such reported reversed payment, penalties and/or other fees and expenses reported by Joyful Holidays and/or its affiliated acquiring entity, provided that Joyful Holidays notifies You of any such Chargeback, penalty or other fee or expense. For the avoidance of doubt, Joyful Holidays has no liability whatsoever and will not refund any payment to Your credit card, debit card or Your account.

Upon notification of a Chargeback, You may initiate a challenge to the Chargeback by forwarding all transaction information to Joyful Holidays within permitted time period by e-mail (e.g. signed order form to provide proof of the cardholder’s authorization of the transactions or acceptance of goods). Upon receipt, Joyful Holidays will forward this information to the acquiring bank. Chargeback case will be finalized regarding to the International Card Regulations (Visa, Mastercard, Amex etc.) between Issuer Bank and Acquirer Bank which, will make the final decision of the case.

In order to protect Joyful Holidays against any form of fraud, unauthorized use of the Services or prohibited activities, including, but not limited to misuse of Your account, Joyful Holidays will have the right to immediately modify and/or suspend some or all of the provision of Services to You by written notice. Joyful Holidays shall take no responsibility over any case of fraud and unauthorized use of Your account or credit card by a third party; and shall have the right of modification and/or suspension of the Services in good faith, with restraint, and when any one or more of the following occurs:

-Number of Chargebacks effecting the reputation of Joyful Holidays;

-Joyful Holidays reasonably suspects or has evidence that fraud is or may be occurring;

-Joyful Holidays reasonably determines that You are willfully dishonest, fraudulent and/or engage in misconduct with respect to its business or affairs;

-The risk profile of You and/or its transactions change significantly;

-An acquirer, card association, payment method supplier, governmental or supervisory authority requires or advises Joyful Holidays to modify, suspend or terminate the Services;

A law, rule, banking regulation including, but not limited to, currency restriction from local and/or central banks mandates modification, suspension or termination of the Services.

IMPORTANT

Our company name will appear as Joyful Holidays on Your card statement.

Joyful Holidays reserves the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions, which have been entered by a hotelier. In the event of a price error and/or omission, We will offer You the choice of either keeping the booking at the correct rates, cancelling the booking or subject to availability We will offer You a suitable alternate hotel.

LOCAL MARKET RATES

Not all of the hotel rates displayed on the Joyful Holidays Site are applicable for the local market. In addition, some other markets may be affected and in such cases the hotel is within their rights to change the rates without prior notice.

You agree that Your nationality declaration is mandatory and must be determined by selecting “Nationality” at the time of booking. This information must be in accordance with Your passport. False declaration of Your nationality may cause consequences for which We cannot be held liable. If You do not change Nationality, Our nationality will be taken as Your nationality by default. In case, any financial damage occurs due to false nationality declaration, it will be covered by You towards Us in full.

RESORT AND INTERNATIONAL TRANSACTION FEES

The majority of credit card providers charge some sort of an international transaction fee. This fee is passed on by certain credit card providers because, the charge for Your booking has been processed outside of the country that You reside in. Please note that the charge has not been passed on by Joyful Holidays and that Joyful Holidays cannot be held responsible for any international transaction charges passed on by Your credit card issuer.

Some hotels, particularly in the U.S. do charge a “resort fee” which must be paid to the hotel directly. This is typically in the range of $10.00 to $20.00 per room and per night. Joyful Holidays is not responsible for resort fee charges and has no control over their implementation.

ADDITIONAL & INCIDENTIAL CHARGES

Hotels may impose additional or incidential charges to You including but not limited to air conditioning, safe, mini fridge, rental television, or remote control, upon which Joyful Holidays has no control over or accepts any responsibility. Any such charges must be paid directly to the hotel.

Likewise, Joyful Holidays has no control over any fees that a hotel may pass on for luggage storage, sauna, spa, swimming pool use, car parking fees, etc.

During the festive season such as; Christmas and the New Year, some hotels impose a compulsory Gala and guests must pay any supplement for the Gala dinner. We are not always informed about Gala dinner supplements and Joyful Holidays cannot be held responsible for any such Gala supplements passed on by the hotel.

Please note that any kind of insurance is not included in the rate, unless otherwise stated.

CANCELLATIONS & AMENDMENTS

We prefer that all cancellations and amendments are made on the Joyful Holidays’ Site. Alternatively You can contact the Joyful Holidays Reservation Team via e-mail or fax before the cancellation deadline for that specific booking/hotel. We do not accept cancellations or amendments over the telephone.

Joyful Holidays will not be bound by or accept responsibility for any changes and cancellations made directly with the hotel.

All request for cancellations that are not made in proper time frame are subject to cancellation fee determined by Joyful Holidays.

It is important to note that only one amendment per booking will be accepted. If You require further amendments, please cancel and re-book with new details. When You re-book, new rates may be applicable.

During special event periods, certain dates and early bird type bookings, hotels may pass on a different cancellation policies of which You will be informed as soon as Joyful Holidays is notified.

In certain cases, name changes are not permitted and the bookings may need to be cancelled and re-booked. In this case new rates may apply.

Any booking which offers free nights or early booking savings are liable to certain restrictions, which We will inform You about as soon as Joyful Holidays is notified. Generally these restrictions are; no name changes and no extension or reduction of nights e.g., You have booked a stay that includes 1 free night and You decide to cancel then, the free night will not be refunded because this was free.

The nightly room rates might increase after a confirmed amendment, even if You decrease the number of nights. This might be either due to changes in currency exchange rates or promotions on the original booking date.

If amendments are permitted, the following amendment conditions may apply: Changes to arrival/departure date, room type or name change or where special offers were applied at the time of the booking may result in the re-pricing of that item, Product or Service.

SPECIAL EVENTS PERIOD

During special event periods, hotels may pass on a different cancellation policies of which You will be informed as soon as Joyful Holidays is notified. Also, hotel may not honor Joyful Holidays’s usual reduced rates, which means that the price You pay may be higher than the hotel’s published rate. This can happen at any time when availability is scarce. During special event periods, certain dates and early bird type bookings, hotels may pass on a different cancellation policies of which You will be informed as soon as Joyful Holidays is notified.

PROOF OF ID

When a booking has been made by a 3rd party Joyful Holidays reserves the right to request proof of ID from the credit cardholder as well as a signed authorisation form to protect Your Joyful Holidays account.

This security measure is not to cause any inconvenience but, intended to protect the credit card holder against any credit card misuse.

YOUR RELOCATION

If the original hotel booked is closed, over booked, has maintenance problems and/or cannot provide the room(s) booked, You accept that the hotelier is responsible for finding You alternative accommodation of a similar standard. Where We have prior notice, We will contact You by e-mail.

In case of any relocation, Joyful Holidays is responsible only to offer one alternate hotel. More than one alternate hotel will be optional. Joyful Holidays constantly tries to find hotels in the desired area but, this situation can change according to the city and season (big events, conferences, festivals can affect the outcome).

Joyful Holidays accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond Our control.

YOUR RELOCATION

If the original hotel booked is closed, over booked, has maintenance problems and/or cannot provide the room(s) booked, You accept that the hotelier is responsible for finding You alternative accommodation of a similar standard. Where We have prior notice, We will contact You by e-mail.

In case of any relocation, Joyful Holidays is responsible only to offer one alternate hotel. More than one alternate hotel will be optional. Joyful Holidays constantly tries to find hotels in the desired area but, this situation can change according to the city and season (big events, conferences, festivals can affect the outcome).

Joyful Holidays accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond Our control.

ON REQUEST RESERVATIONS

The hotels with “Request” button and bookings with On Request Processing status means that the hotel does not have any available allotment however, Joyful Holidays will contact the hotel to request extra space. In rare occasions, the availability at the hotel might change until the time You complete Your booking and the final status might turn to “On Request” or “Request” Processing. In these cases, do not attempt to book the same hotel again. You will be informed within 48 hours, if Your booking has been confirmed or rejected. If the hotel could be confirmed at a different rate, You will be advised. The confirmation may not be guaranteed and hotels have the right to reject “On Request” bookings. If Your accommodation request is urgent, it is suggested that You select a hotel with “instant confirmation.” Depending upon when a new search is made on Joyful Holidays system, You may see the same hotel appearing again. This is because space may have become available although at different rates from when the initial request was made.

HOTEL INFORMATION AND FACILITIES

While Joyful Holidays strives to present hotel information on its Site as accurately as possible, We are not responsible for the accuracy and completion of this information or for any facilities that may or may not be available at the hotel during Your stay or not suited to Your individual tastes and preferences for these information are provided by hoteliers or third-parties. We also are not responsible for errors, misleading, false and non-delivery of the information provided by the hoteliers or third parties.

Redecoration, renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning however, the hotelier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond Our control. Joyful Holidays cannot accept responsibility for any disturbance or inconvenience to You for reasons beyond the hotelier’s control or for accidents or losses in which may have caused by hotel management or staff.

Hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category than the one You booked and not identical to the room You are allocated at the hotel.

By showing or displaying hotel photos or information in some destinations, We do not guarantee that travel to such destinations is safe or risk-free. We are not responsible for damages or losses that may result from travel to such destinations.

All of the hotels on the Site require one of the guests to be at least 18 years old. In some States of the United States there are higher age limits. If You have booked a hotel in the Unites States and the travelers are under 25 years of age please contact the hotel directly for clarification.

MAP INFORMATION

Maps are provided for information purposes only. While the Site strives to present hotel and map information as accurately as possible, We do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that You contact the hotel directly to obtain the most current and complete location information and directions.

COMPLAINTS

Any complaint which cannot be resolved at the hotel must be notified to Us by logging into Your account on the Site’s system and selecting the message category 'Complaint'. All complaints must be notified to Us within 20 days of the check out date.

A copy of the complaint must also be submitted to and signed by the hotel manager. Complaints relating to hotel services will be forwarded by Joyful Holidays to the relevant party.

Response times do vary from between 5-20 working days depending upon the nature of the query in question.

VISA SUPPORT

Joyful Holidays will not be obliged to request any visa documents. It shall be Your responsibility to obtain the visa.

PROMOTIONS AND PROMOTIONAL RATES

Promotions are offered in good faith only. Some promotions are more popular than others in which case the rooms featured will be sold out much quicker. Joyful Holidays reserves the right to modify or change any promotion or offer at any time without notice. Please make a search for Your requested dates for the most current rates.

GENERAL

Telephone calls to Joyful Holidays may be recorded to enable us to monitor and improve our services.

Please contact us at info@Joyful Holidays.com if You do not want to receive any promotional e-mails, newsletters or special deals.

Joyful Holidays shall not be liable for any failure in service relating from uncontrollable circumstances such as flood, earthquake, riot, terrorist acts, acts of governments or authority change in a country, bad weather conditions, etc.

The climate differences and energy saving rules of different countries might affect the heating systems at the hotel which is located at that particular area and/or country, e.g., the heating system in Italy can only be operated between Nov 15 and March 15 due to government regulations. Opening and closing dates of the swimming pools also might be affected by the climate and weather conditions. Joyful Holidays is not liable for the practices of hotels regarding to these issues.

TRANSFERS

"Tours & Transfers" and "Activities" sections has their own terms and conditions, therefore, for any service booked through the aforesaid tabs, corresponding terms will apply.

For the transfers at booking the below general terms will be applied:

Each transfer service listed has its own release period as displayed on the calendar.

Once the transfer booking is completed, a confirmation email with the reference number will be sent to You. The confirmation email must be printed and presented as proof of reservation/booking. The confirmation email will show all the information necessary to reach the boarding point and will also show a contact telephone number for checking the booking and informing about contingencies.

The destination and pick-up addresses on the confirmation email are the addresses where You will be delivered and picked up.

Joyful Holidays will not assume any responsibility in omissions and typo errors, which may result in any interruption of the Service.

In case the booking is made for a round trip transfer, 2 (two) separate confirmation emails must be printed and presented to the driver /guide /transfer assistant on the corresponding service dates.

Joyful Holidays advises You to request transfer service confirmation 24 hours before service time. Transfers are not guaranteed, if the confirmation email is not sent to You.

No amendments of any kinds (date changes, name changes, flight number change, vehicle type change) are accepted. No changes are permitted on Transfers. It is mandatory to enter valid and accurate flight details at the time of booking since it is not possible to amend.

No reimbursement to You shall be made in the event of a 'no-show' without prior consultation with and express authorisation from Joyful Holidays, who shall inform You of charges payable which, may vary up to 100% of the amount of the reservation. Information for the booking of the transfer service is provided by You.

INTELLECTUAL PROPERTY RIGHTS

All Intellectual Property Rights on Our Site is owned by Joyful Holidays. Our Site contains copyright, trade names, trademarks, service marks designs and other proprietary information. The entire contents of the Site is protected by copyright laws. You must not modify, publish, transmit, reproduce, copy or exploit any of the content, in whole or in part, unless You receive a prior written consent from Joyful Holidays.

LIMITATION OF LIABILITIES

You agree that all content, including services, software, information, text and graphics of the Site are provided on “AS IS” and “AS AVAILABLE” basis. We hereby disclaim all representations and warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, content, information, fitness for a particular purpose, or non-infringement of the rights of the third parties.

Joyful Holidays, including its employees, directors, officers, representatives, affiliates, suppliers, licensors, distributors, agents, sponsors, shall not be liable to You for any and all direct, indirect, incidental, special or consequential losses which may be incurred by You. This shall include but not limited to (i) any loss of profit, revenue and contract (whether incurred directly or indirectly); (ii) any loss of goodwill or business reputation; (iii) any loss of opportunity; (iv) any act(s) and/or omission(s) of a third party not connected with the Product or Service and which were unforeseeable or unavoidable; (v) any inability to use, unauthorized use of, delay, performance or non-performance of the Site; (vi) the functions, services and security features provided in the Site will be uninterrupted or free from error; (vii) errors or failure will be fixed; (viii) any damages caused by viruses or other harmful components; (ix) the accuracy, authenticity or quality of the content or resources available to the Site; (x) any (personal) injury, death, property damage or other damages; and (xi) any circumstances beyond Joyful Holidays’s control or force majeure, including but not limited to, acts of nature disasters, fire, terrorist act, riots, war, arson attacks, insurgency, rebellion, labour disputes, strikes, lockouts, shortages, government actions or restraints, pilferage, bankruptcy, machinery breakdown, network or system breakdown, quarantine, epidemics, or any other irregularity beyond Joyful Holidays’s control. Joyful Holidays disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules resulting from causes beyond its control.

CONTROLLING LAW AND JURISDICTION

These Terms and Conditions and any action related thereto will be governed by the laws of Thailand. All claims, legal proceedings or litigation arising in connection with the Product, Service will be brought to courts located in Bangkok, Thailand, and You consent to the jurisdiction of and venue in such court and waive any objection as to inconvenient forum. You agree to submit to the exclusive jurisdiction of the courts of Bangkok, Thailand to resolve any legal matter arising from the Terms and Conditions. Notwithstanding this, You agree that Joyful Holidays shall still be allowed to apply for injunctive remedies (or other equivalent types of urgent legal remedy) in any jurisdiction. The prevailing party shall have the right to collect from the other party its legal fees, expenses and costs and necessary disbursements and attorneys' fees incurred in enforcing this terms and conditions.

ENTIRE AGREEMENT

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, You shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and You will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these Terms and Conditions

IMPORTANT - When You complete the booking online, You must check and make sure all the details on the confirmation email (such as hotel address, hotel info, city and country details) are correct.

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